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Legal

Cancellation Policy

Last updated 11 October 2026

JusPool is operated by SJO Consultants (“we”, “us”, “our”).

User Cancellation

  • If a user cancels a car pool ride at least 5 hours before the scheduled pickup time, cancellation fee amounting to the convenience fee will be charged.
  • If a user cancels a car pool ride within 5 hours of the scheduled pickup time, a cancellation fee may be applicable. The exact fee amount will be specified during the cancellation process and will vary depending on the circumstances.

For other terms, see our Terms & Conditions.

Questions? Email support@juspool.com.